App: Pin & Fun
Company: Onexis Technologies, LLC, a Georgia limited liability company (“we”, “us”)
Last updated: November 5, 2026
Contact: support@onexistech.com · 8735 Dunwoody Place, Ste N, Atlanta, GA 30350, USA
Need a hand? Here are quick answers to common questions. Still stuck? Email us at support@onexistech.com. We usually reply within 2 business days.
Purchases
How do I restore my purchases?
Open Settings → Plans → Restore Purchases. Make sure you’re signed in with the same Apple Account you used to buy.
How do I cancel Pin & Fun Pass?
On iPhone: Settings → [your name] → Subscriptions → Pin & Fun → Cancel Subscription (or App Store → your profile picture → Subscriptions). Cancel at least 24 hours before your renewal date. Deleting the app doesn’t cancel it.
Can my family use what I bought?
Yes! Pin & Fun Plus, region packs and the Pin & Fun Pass subscription can be shared with your family through Apple Family Sharing. The exception is a 6-month Pass from a code, which can’t be shared.
How do I get a refund?
Refunds are handled by Apple at reportaproblem.apple.com.
I have a code. How do I use it?
Go to Settings, scroll to the bottom and tap Have a code? A code gives you Pin & Fun Pass for 6 months. You don’t need a payment method, it ends on its own, and you’re never charged. If a code doesn’t work, Apple’s screen will tell you why.
I deleted the app or changed phones. Where’s my 6-month Pass?
Your 6-month Pass is kept on this device and this app installation. If you delete the app or change phones, it may not come back. If that happens, please go to the bottom of Settings, copy your Support ID and email it to support@onexistech.com. If you have them, please include the Order ID from Apple’s receipt or the date you redeemed your code. We will add your remaining time back.
Playing
Why can I only play 20 solo questions a day?
Free solo practice resets every day at midnight (your phone’s time). Daily Pin and party games aren’t limited. Pin & Fun Plus or Pass gives you unlimited solo play.
What’s free in party games and Point & Find?
Free party games have up to 3 players, and your first party can have up to 8. Point & Find is free for 2 games a day. Pin & Fun Plus or Pass gives you up to 8 players and unlimited Point & Find.
Where are the North America and Europe questions?
They’re in region packs. Get them on the Plans screen (Pin & Fun Plus required), or get every pack with Pin & Fun Pass.
Point & Find seems off. What can I do?
- Hold your phone flat and point the top edge toward the city.
- Move away from metal, laptops and speakers.
- Wave your phone in a figure-8 to recalibrate the compass.
- Indoors, compasses are often off by 10–20°. Point & Find allows for that.
Why does the app ask for my location, camera or photos?
- Location: only when you start Point & Find, to work out the direction to a city. It’s approximate, stays on your phone and is never saved.
- Camera: only when you take a face photo for a podium character. Photos stay on your phone. To choose an existing photo instead, the app uses the system picker, which only shares the photo you pick.
- Add to Photos: only when you tap Save all on a share card. The app never reads your photo library.
You can say no to any of these and keep playing. Change them any time in your iPhone’s Settings → Pin & Fun.
I don’t want to share my location for Point & Find.
No problem. Tap “Where are you?” and pick your city.
How do I change the language?
Settings → Language → Automatic / English / Español.
Your data
Do I need an account?
No. There’s no sign-up and no account to delete.
Where are my photos and names stored?
Only on your phone. Face photos are never uploaded. Names leave your phone only if you share a card or export a backup file. See our Privacy Policy: https://onexistech.com/apps/pin-and-fun/privacy/
What does “Compare with everyone” do?
When it’s on and our online service is available, your Daily Pin score (date, score and total distance) and your pack votes are sent to our server, so you can see how you did against other players and help pick the next pack. No names, photos or location are sent, and the token used changes every day. Turn it off any time in Settings → Compare with everyone, and your results stay on your phone only. In the EU/EEA, UK and Switzerland it starts off.
How do I move my progress to a new phone?
On the old phone: Settings → Export progress, and save the file (for example, to Files or iCloud Drive). On the new phone: Settings → Import progress and choose that file. Then use Restore Purchases. Face photos aren’t included in the backup, so add them again on your new phone.
How do I delete my data?
- On your phone: remove saved players by long-pressing them and tapping Delete, clear your profile in Profile → Edit profile, or delete the app to erase everything stored on your phone. The app has no separate “delete all” button.
- On our server: turn off Settings → Compare with everyone to stop sending Daily Pin scores and votes. Anything already sent is deleted automatically after 90 days. (Deleting the app doesn’t remove it sooner.)
- Anything else: email support@onexistech.com.
About the app
How do I check which version I have?
Go to Settings → About. The version is shown under the logo.
Found a mistake in a question?
We’d love to fix it. Email support@onexistech.com with the question text (a screenshot helps).
Onexis Technologies, LLC · 8735 Dunwoody Place, Ste N, Atlanta, GA 30350, USA
Privacy Policy: https://onexistech.com/apps/pin-and-fun/privacy/ · Terms of Use: https://onexistech.com/apps/pin-and-fun/terms/