Need help? Email support@onexistech.com. Please include your Support ID, and your device model if something isn’t working.
We usually reply within 3 business days.
Common questions
How do I restore a purchase?
Sign in with the same Apple ID you bought with, then go to Store › Restore purchases.
How do I cancel a subscription?
Apple manages subscriptions. Open your iPhone’s Settings, tap your name, tap Subscriptions, choose Launch & Orbit and cancel at least 24 hours before the current period ends. Deleting the app doesn’t cancel it. See Apple’s guide.
How do I get a refund?
Apple handles all App Store refunds. We can’t refund them ourselves. Ask at reportaproblem.apple.com, or follow Apple’s guide.
How do I use an access code?
An access code gives you 6 months free. No payment needed · Never renews · You will never be charged. When it ends, the app goes back to the free plan. You can use it in any of these ways:
- In the app: go to Settings › Access Code, enter the code and tap Redeem.
- In the App Store app: tap your profile picture, tap Redeem Gift Card or Code, and enter the code.
Apple checks codes. Each one works once and has a deadline.
How do I delete my data?
In the app, go to Settings › Data › Delete all my data. This erases your data on this device and can’t be undone. To also delete your purchase records held by our purchase service, email us with your Support ID. Deleting your data doesn’t cancel a subscription.
Where do I find my Support ID?
Go to Settings › Support › Support ID. You can select and copy it. It’s a random code that helps us find your purchase, and it doesn’t tell us who you are.
How do I report or hide a player?
On a leaderboard, open the menu next to a player and choose Report this name or Hide this player.
Legal
Contact us
Onexis Technologies, LLC
8735 Dunwoody Place, Ste N, Atlanta, GA 30350, USA
support@onexistech.com